Developers will soon be able to manage all things administration via REST API. We're starting off with managing Livechat assets and website configuration.
Released recently
Title
Description
Google Business Messages
Deprecated as Google has called off support for the channel
WhatsApp - Buttons
You can now append WhatsApp Buttons and corresponding interactive responses using the 'Create conversation' and 'Append messages' endpoint.
Attempt gateway delivery
Deliver outbound messages to the end customer in addition to the system appending them to the conversation on WxEngage.
Fetch the list of skills
Fetch the list of skills within a team of your tenant and subsequently transfer conversations.
Fetch the list of teams
Fetch the list of teams within your tenant and subsequently transfer conversations.
Transfer conversation
Route conversations to a Team's queue or a Skill queue using the Transfer endpoint
Create conversation requests honor Routing Rules
Create conversation requests to honor the routing rules configured in the 'Intelligent Routing' screen. The webhook event: conversation:created now surfaces a param - routedTo that lets developers know the destination (Team ID and Skill ID) the conversation was routed to
Custom fields
Ability to pass 'Custom Fields' (scope: conversation and profile) via the Create conversation and Update conversation methods and leverage them to route conversations using conditions defined in the Routing rules
Administrative APIs
Developers will soon be able to manage all things administration via REST API. We're starting off with managing Livechat assets and website configuration.
