Hold conversation

WIP

While configuring flows in Webex Connect, you will need to use this node to put a conversation on hold within WxEngage. This node calls Webex Engage's 'Update conversation' API

Node screenshot - Hold conversation

Hold conversation

How to configure this node

• Drag the node from the 'Node Palette' on the left by searching against the name 'Hold conversation'
• Double-click to open the node
• Select the Method Name - Hold Conversation
• Select your configured Authorization in the Node Authentication field. It is recommended that you set this to a Default Authentication that has been configured in WxEngage's Integrations screen under WxConnect's Integrations as all your nodes across flows will pick up the updated token once you re-authenticate from the Integrations screen.
• Enter the Conversation ID field with the appropriate variable that contains WxEngage's conversation ID that needs to be put on hold e.g. $(n6.conversationId)

Output variables

Variable	Description
transId	API request identifier generated by WxEngage

Node outcomes

Category	Outcome	Description
Success	Success	Conversation put on hold successfully
Errors	onInvalidData	Invalid data configured in the WxConnect node
	onTimeout	Could not receive an API response from WxEngage within the agreed time-out`
	onError	Error in WxConnect's middleware services
	onInvalidChoice	Invalid choice
	onauthorizationfail	Failed to Authorize successfully. Recommend rechecking Auth details in the Authorize Integration section
	Failure	Any other run time failures