Setup Org Hierarchy

Webex Engage allows for your tenant to be further segmented into Groups and Teams. Groups represent geographical locations (For example Americas, UK, APJC, etc.) or various business groups within a conglomerate / multi-brand business. Under a Group, you can further create Teams that represent a collection of people working together in a particular function (For example Sales, Support, etc.)

While most contact centers may choose to configure an elaborate Org structure, all Engage tenants are primed within a ‘Default group’ and a ‘Default team’ within it to get you started quickly. More details on this can be found in the Engage User guide here