Livechat
➡️ Inbound Messages
{
"aliasId": "6ee6ce94-9940-44a6-a017-d99ed4d97dd7",
"direction": "inbound",
"type": "text",
"text": "Hi there, this is a sample inbound text containing credit card info: XXXX XXXX XXXX XXXX",
"timestamp": "2019-08-24T14:15:22Z",
"redacted": false
}
{
"aliasId": "6ee6ce94-9940-44a6-a017-d99ed4d97dd7",
"direction": "inbound",
"type": "text-with-attachments",
"text": "Hi there, this is a sample inbound text containing credit card info: XXXX XXXX XXXX XXXX",
"attachments": [
{
"mimeType": "image/png",
"fileName": "SampleImage.png",
"fileUrl": "https://example.com/sample-image.png",
"dropped": false
},
{
"mimeType": "application/pdf",
"fileName": "SampleFile.pdf",
"fileUrl": "",
"dropped": true
}
],
"timestamp": "2019-08-24T14:15:22Z",
"redacted": false
}
{
"aliasId": "cb1da0b6-0a9f-4c22-805e-a084ffa50dce",
"direction": "inbound",
"type": "lc-carousel-response",
"lcCarouselResponse": {
"identifier": "<UUID>",
"reference": "Sample carousel",
"title": "Button 1"
},
"timestamp": "2019-08-24T14:15:22Z",
"redacted": false
}
{
"aliasId": "29a9da1c-4419-42ad-888d-329fb259356d",
"direction": "inbound",
"type": "lc-quick-replies-response",
"lcQuickRepliesResponse": {
"identifier": "<UUID>",
"reference": "Sample quick replies",
"title": "Button 1",
"payload": "DEVELOPER_DEFINED_PAYLOAD"
},
"timestamp": "2019-08-24T14:15:22Z",
"redacted": false
}
{
"aliasId": "47000fcf-4310-48f1-b1f5-cf3a278ae6b1",
"direction": "inbound",
"type": "lcFormResponse",
"lcFormResponse": {
"title": "Hi there, please answer the questions below and we will connect you",
"fields": [
{
"label": "Full Name",
"name": "fullName",
"type": "text",
"value": "John Doe"
},
{
"label": "Category",
"name": "category",
"type": "dropdown",
"value": "Sales"
}
]
},
"timestamp": "2019-08-24T14:15:22Z",
"redacted": false
}
⬅️ Outbound Messages
{
"aliasId": "6ee6ce94-9940-44a6-a017-d99ed4d97dd7",
"direction": "outbound",
"type": "text",
"text": "Hi there, this is a sample outbound text containing credit card info: XXXX XXXX XXXX XXXX",
"timestamp": "2019-08-24T14:15:22Z",
"redacted": false,
"attemptGwDelivery": true
}
{
"aliasId": "6ee6ce94-9940-44a6-a017-d99ed4d97dd7",
"direction": "outbound",
"type": "text-with-attachments",
"text": "Hi there, this is a sample outbound text containing credit card info: XXXX XXXX XXXX XXXX",
"attachments": [
{
"mimeType": "image/png",
"fileName": "SampleImage.png",
"fileUrl": "https://example.com/sample-image.png",
"dropped": false
},
{
"mimeType": "application/pdf",
"fileName": "SampleFile.pdf",
"fileUrl": "",
"dropped": true
}
],
"timestamp": "2019-08-24T14:15:22Z",
"redacted": false,
"attemptGwDelivery": true
}
{
"aliasId": "37405482-4c19-4b06-9a69-9238720d617f",
"direction": "outbound",
"type": "text-with-lc-carousel",
"text": "Sample LC carousel text message",
"lcCarousel": {
"reference": "Sample LC carousel",
"elements": [
{
"title": "Sample Title 1 webUrl and payload",
"subtitle": "Sample Subtitle",
"imageUrls": [
"https://i.imgur.com/V2RpIfV.jpg",
"https://i.imgur.com/V2RpIfV.jpg"
],
"buttons": [
{
"identifier": "<uuid>",
"type": "webUrl",
"url": "https://i.imgur.com/3GbZCSPb.jpg",
"title": "View Website1"
},
{
"identifier": "<uuid>",
"type": "templatePostback",
"title": "Start Chatting",
"payload": "DEVELOPER_DEFINED_PAYLOAD"
}
]
},
{
"title": "Sample Title 2 only one webUrl one button",
"subtitle": "Sample Subtitle",
"imageUrls": [
"https://i.imgur.com/V2RpIfV.jpg",
"https://i.imgur.com/V2RpIfV.jpg"
],
"buttons": [
{
"identifier": "<uuid>",
"type": "webUrl",
"url": "https://i.imgur.com/3GbZCSPb.jpg",
"title": "View Website1"
}
]
},
{
"title": "Sample Title 3 only one templatePostback one button",
"subtitle": "Sample Subtitle",
"imageUrls": [
"https://i.imgur.com/wNod4Ss.gif"
],
"buttons": [
{
"identifier": "<uuid>",
"type": "templatePostback",
"title": "Start Chatting",
"payload": "DEVELOPER_DEFINED_PAYLOAD"
}
]
},
{
"title": "Sample Title 4 all webUrl",
"subtitle": "Sample Subtitle",
"imageUrls": [
"https://i.imgur.com/V2RpIfV.jpg",
"https://i.imgur.com/V2RpIfV.jpg"
],
"buttons": [
{
"identifier": "<uuid>",
"type": "webUrl",
"url": "https://image.shutterstock.com/image-photo/bright-summer-meadow-flowers-beautiful-260nw-689913652.jpg",
"title": "View Website1"
},
{
"identifier": "<uuid>",
"type": "webUrl",
"url": "https://image.shutterstock.com/image-photo/closeup-summer-nature-landscape-inspirational-600w-595765205.jpg",
"title": "View Website2"
},
{
"identifier": "<uuid>",
"type": "webUrl",
"url": "https://image.shutterstock.com/image-illustration/architectural-interior-pattern-white-yellow-600w-1109193374.jpg",
"title": "View Website2"
}
]
},
{
"title": "Sample Title 5 all templatePostback",
"subtitle": "Sample Subtitle",
"imageUrls": [
"https://i.imgur.com/V2RpIfV.jpg",
"https://i.imgur.com/V2RpIfV.jpg"
],
"buttons": [
{
"identifier": "<uuid>",
"type": "templatePostback",
"title": "General Queries",
"payload": "DEVELOPER_DEFINED_PAYLOAD1"
},
{
"identifier": "<uuid>",
"type": "templatePostback",
"title": "Account Details",
"payload": "DEVELOPER_DEFINED_PAYLOAD2"
},
{
"identifier": "<uuid>",
"type": "templatePostback",
"title": "Branch Timings",
"payload": "DEVELOPER_DEFINED_PAYLOAD3"
}
]
},
{
"title": "Sample Title 6 only two buttons",
"subtitle": "Sample Subtitle",
"imageUrls": [
"https://i.imgur.com/V2RpIfV.jpg",
"https://i.imgur.com/V2RpIfV.jpg"
],
"buttons": [
{
"identifier": "<uuid>",
"type": "webUrl",
"url": "https://i.imgur.com/3GbZCSPb.jpg",
"title": "View Website1"
},
{
"identifier": "<uuid>",
"type": "templatePostback",
"title": "Start Chatting",
"payload": "DEVELOPER_DEFINED_PAYLOAD"
}
]
},
{
"title": "Sample Title 7 one webUrl two templatePostback",
"subtitle": "Sample Subtitle",
"imageUrls": [
"https://i.imgur.com/V2RpIfV.jpg",
"https://i.imgur.com/V2RpIfV.jpg"
],
"buttons": [
{
"identifier": "<uuid>",
"type": "webUrl",
"url": "https://image.shutterstock.com/image-photo/image-front-sports-car-scene-600w-566330083.jpg",
"title": "View Website1"
},
{
"identifier": "<uuid>",
"type": "templatePostback",
"title": "Start Chatting 1",
"payload": "DEVELOPER_DEFINED_PAYLOAD 1"
},
{
"identifier": "<uuid>",
"type": "templatePostback",
"title": "Start Chatting 2",
"payload": "DEVELOPER_DEFINED_PAYLOAD 2"
}
]
},
{
"title": "Sample Title 8 one templatePostback two webUrl",
"subtitle": "Sample Subtitle",
"imageUrls": [
"https://i.imgur.com/V2RpIfV.jpg",
"https://i.imgur.com/V2RpIfV.jpg"
],
"buttons": [
{
"identifier": "<uuid>",
"type": "templatePostback",
"title": "Postback 1",
"payload": "DEVELOPER_DEFINED_PAYLOAD 11"
},
{
"identifier": "<uuid>",
"type": "templatePostback",
"title": "Postback 2",
"payload": "DEVELOPER_DEFINED_PAYLOAD 22"
},
{
"identifier": "<uuid>",
"type": "webUrl",
"title": "View Website",
"url": "https://image.shutterstock.com/image-illustration/high-speed-luxury-sedan-driving-600w-1171714909.jpg"
}
]
}
]
},
"timestamp": "2019-08-24T14:15:22Z",
"redacted": false,
"attemptGwDelivery": true
}
{
"aliasId": "e391db11-7a46-4a64-a069-c393146b5bd2",
"direction": "outbound",
"type": "text-with-lc-quick-replies",
"text": "Hi there, this is a sample text with LC quick replies",
"lcQuickReplies": {
"reference": "Sample quick replies",
"options": [
{
"identifier": "<uuid",
"type": "quickReplyPostback",
"title": "Button 1",
"payload": "string"
},
{
"identifier": "<uuid",
"type": "quickReplyPostback",
"title": "Button 2",
"payload": "string"
}
]
},
"timestamp": "2019-08-24T14:15:22Z",
"redacted": false,
"attemptGwDelivery": true
}
↩️ Announcement
Supports markdown content 😌 Cheat sheet below:
{
"aliasId": "6ee6ce94-9940-44a6-a017-d99ed4d97dd7",
"direction": "announcement",
"type": "text",
"text": "Sample **Announcement**",
"timestamp": "2019-08-24T14:15:22Z"
}
Markdown Cheat Sheet:
| Formatting | Synax |
|---|---|
| Bold | Embed within double star symbols (**) |
| Italics | Embed within single underscore symbols (_) |
Updated 9 months ago
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