Transfer conversation

WIP

While configuring flows in Webex Connect, you need to use this node to transfer the conversation to a team queue or a skill queue. This node calls Webex Engage's 'Transfer conversation' API

Route to a Team queue

You will need to use this node to transfer the conversation to a team's queue.

Node screenshot - Transfer conversation

Transfer conversation

How to configure this node

• Drag the node from the 'Node Palette' on the left by searching against the name 'Transfer conversation'
• Double-click to open the node
• Select the Method Name - Transfer conversation
• Select your configured Authorization in the Node Authentication field. It is recommended that you set this to a Default Authentication that has been configured in WxEngage's Integrations screen under WxConnect's Integrations as all your nodes across flows will pick up the updated token once you re-authenticate from the Integrations screen.
• Enter the Conversation ID field with the appropriate variable that contains WxEngage's conversation ID (e.g.$(n6.conversationId)), which you need to transfer.
• Under the Transfer configuration section, select the Route to Team queue radio button.
• Select the team from the Team Name dropdown for which you need to transfer the conversation and click on the Save button.

Output variables

Variable	Description
transId	API request identifier generated by WxEngage

Node outcomes

Category	Outcome	Description
Success	onConversationTransferred	Node execution successful
Errors	onConversationTransferFailed	Could not transfer the conversation due to an error from WxEngage's API
	onTimeout	Could not receive an API response from WxEngage within the agreed time-out
	onInvalidData	Invalid data configured in WxConnect node
	onError	Error in WxConnect's middleware services
	onInvalidChoice	Invalid choice
	onauthorizationfail	Failed to Authorize successfully. We recommend you to recheck your Node Authorization configurations in the Authorize Integration section
	Failure	Any other run time failures

Route to a Skill queue

You will need to use this node to transfer the conversation to a skill queue of a team.

Node screenshot - Transfer conversation

Transfer conversation

How to configure this node

• Drag the node from the 'Node Palette' on the left by searching against the name 'Transfer conversation'
• Double-click to open the node
• Select the Method Name - Transfer conversation
• Select your configured Authorization in the Node Authentication field. It is recommended that you set this to a Default Authentication that has been configured in WxEngage's Integrations screen under WxConnect's Integrations as all your nodes across flows will pick up the updated token once you re-authenticate from the Integrations screen.
• Enter the Conversation ID, which you need to transfer
• Under the Transfer configuration section, select the Route to Skill queue radio button.
• Select the team from the Team Name dropdown and then select the skill from the Skill Name dropdown for which you need to transfer the conversation and click the Save button.

Output variables

Variable	Description
transId	API request identifier generated by WxEngage

Node outcomes

Category	Outcome	Description
Success	Success	Node execution successful
Errors	onTimeout	Could not receive an API response from WxEngage within the agreed time-out
	onInvalidData	Invalid data configured in WxConnect node
	onError	Error in WxConnect's middleware services
	onInvalidChoice	Invalid choice
	onauthorizationfail	Failed to Authorize successfully. We recommend you to recheck your Node Authorization configurations in the Authorize Integration section
	Failure	Any other run time failures