Node Palette

List of nodes exposed as part of WxEngage's Live Agent Integration.

Node category	Node	Description
Message resolution	Search conversation	This node allows you to resolve a customer's inbound message by searching for an existing conversation against the customer's address and the associated channel asset on the business's end. This node is typically used to determine how to resolve an incoming message i.e. the following: 1. New conversation is to be created 2. Message is to be appended to an existing conversation
	Create conversation	This node allows you to create a new conversation by passing the customer's identity (specific to the channel in context), the business channel asset details, message object and custom fields (optional)
	Append message	This node allows appending a message (inbound, outbound - sent via BOTs or automated journeys from within WxConnect's Flow or a contact-centre user facing announcement to an existing conversation
	Update conversation	This node allows you to update an existing conversation's external reference identifier (Alias ID) OR update custom fields on this conversation
	Hold conversation	This node allows you to put a conversation on hold
	Close conversation	This node allows you to close a conversation
	Reopen conversation	This node allows you to re-open a conversation
Routing conversations	Fetch team working hours	This node allows you to fetch a specific team's working hours and the out of office message as configured by the Administrator
	Transfer conversation	This node allows you to transfer a conversation to a Team queue or a Skill queue
Utility nodes	Fetch conversation transcript	This node allows you to fetch the conversation transcript containing messages exchanged between the business user and the end-customer within the provided Conversation ID